How do I book a vacation rental?
You can easily book a property directly on our website. Simply select your desired dates, and follow the steps to complete your reservation.
What forms of payment do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
Is a deposit required to book a property?
Yes, a booking deposit is required to secure your reservation. The amount will be specified during the booking process.
What is your cancellation policy?
Our cancellation policy varies by property and booking terms. Please refer to the specific policy listed on each property's page before you book.
When and how do I receive check-in instructions?
Check-in instructions, including the property's address and access codes, will be sent to you via email 2-3 days before your arrival.
What time are check-in and check-out?
Check-in time is after 4:00 PM and check-out time is before 11:00 AM. We do our best to accommodate early check-ins or late check-outs, but this is not guaranteed and may be subject to a fee.
What is included in the rental?
All of our properties are fully furnished. They are stocked with a starter set of essentials, including toilet paper, paper towels, and hand soap. Each property's listing page provides a detailed list of amenities.
Are linens and towels provided?
Yes, fresh linens, bedding, and bath towels are provided for all guests.
Who do I contact if I have a problem or question during my stay?
Our team is available to assist you during your stay. You can contact us for any emergencies or urgent issues at (480) 330-3485.
Is Wi-Fi available at the property?
Yes, all of our properties are equipped with Wi-Fi. The network name and password will be included in your check-in instructions.
What are the house rules?
Each property has a set of house rules to ensure a pleasant stay for all guests and neighbors. These rules are provided in the property's welcome guide and must be followed.
Do you allow pets?
Some of our properties are pet-friendly. Please check the property listing to confirm the pet policy and any associated fees.
What are the check-out procedures?
Basic check-out procedures, such as taking out the trash and locking all doors and windows, will be provided in the property's welcome guide.
When will I receive my security deposit back?
Security deposits are typically refunded within 7-14 business days after your departure, provided there is no damage to the property.